FAQ'S
Listed are our most frequently asked questions. Please find the answers to your questions below.
Payment
What are your payment policies?
We accept Cash, VISA, MasterCard, Discover. Customers who pay with cash will be required to pay the deposit amount until the items are returned. Once all rental items have been returned, the deposit amount will be returned minus the amount of the rental. We do not accept pre-paid or temporary bank cards.
Do I have to pay for rentals that I don't use?
Yes, we charge for all time out.
How can I set up a business charge account?
Charge accounts are available for businesses after a 2 week credit background check. Please come to our store to receive more information.
General Tool Rental Questions
When do I need to make a reservation?
We suggest to make reservations the sooner the better. The more notice we have helps us guarantee we can accommodate your needs. Placing an order 2 days prior to your event usually gives us enough time. During the fall season, lawn and garden equipment reservations are not available due to the the overwhelming amount of requests.
What is the Damage Waiver?
The damage waiver covers any accidental damage. It is 10% of your equipment rentals. The customer has the right to waive the damage waiver. If the customer decides to do so, they will be held liable for any damages that may occur. If the customer decides to keep the waiver it is non-refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment.
Party Rental Questions
How do I place an order?
We require your name, address, phone number, location of your event, a valid drivers license and a major credit card. Your credit card will simply be on hold for a 50% down payment. If you would like to pay with cash, we will need a deposit equal to the cost of the rental, which will be refunded upon return of the equipment.
When do I need to make a reservation?
We suggest to make reservations the sooner the better. The more notice we have helps us guarantee we can accommodate your needs. Placing an order 2-3 weeks prior to your event usually gives us enough time.
What is your change policy?
The customer has 72 hours prior to their delivery date to change any quantities. Special order or sub-rental items are non-refundable.
Can I pick-up our equipment?
We offer our customers pick up service Monday & Friday 7am-5pm and Saturday 7am-3pm. Please contact one of our rental specialists if you are uncertain.
What is your cancellation policy?
Cancellations can be made 72 hours ahead of the item pickup or delivery date to avoid losing the deposit. Any cancellations within 48 hours of the delivery date will cause you to lose your deposit, which we require upfront.
How do I arrange a tent site visit?
Tent site visits can be arranged by contacting one of our tent specialists. The site visit allows us to determine what size tent you may need, along with any other suggestions we may be able to provide. Some tent visits do require a site deposit. If you decide to let us do your tent, the deposit will be deducted from your final bill.
How far do you deliver?
We are located in the heart of Metropolitan area. We provide a majority of our services to Prince Georges County. However, we do deliveries all over the District of Columbia, Southern Maryland, Northern Virginia, Montgomery County, and more. If we need to deliver it out to you even further, special accommodations can be made. Call one of our rental specialists to receive the current delivery rates to your location.
How is equipment delivered and how should it be returned?
All equipment is delivered and stacked neatly in the customers requested destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. All china, flatware, and glasses should be returned to their crates they were delivered in. They should all be scrapped and rinsed free of any food or debris. Additional charges will apply if items are returned dirty. All equipment must be accounted for on pickup. Additional charges will apply for any missing equipment.
Do you offer event setup and breakdown?
We do offer setup and breakdown. Contact one of our rental specialists to get the current rates.
How do I handle damp or wet linens after an event?
If linens are wet please let the cloths air-dry and avoid using bags as storage. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.
How big should my dance floor be?
We estimate you need about 3 sq ft. of dance space per person. You should estimate that only half of your total number of guests will be dancing at one time. For example: 50 people 12x12, 100 people 18x18, or 150 people 21x21.