GENERAL POLICY



IDENTIFICATION:

All customers, current and new, must present a valid MD, VA, or DC drivers license or ID to the representative. Passports are accepted.  Damaged IDs will require another ID with a valid address to supplement. Customers who do not live in the general area will be required to leave a full security deposit. The deposit amount will vary depending on the item being rented. Rentals can't be made under a spouse, relative, or friends name.



PAYMENT:

All payments are to be made in advance. We require a payment of the rental along with a security deposit that will be held during the duration of the rental. Please note, card payments take 3 - 5 business days for your bank to reflect the refund back to your account.  We accept all major credit cards (Visa, Mastercard, American Express, or Discover). Cash and pre-paid cards are accepted but will be required to leave a larger security deposit. Unfortunately, we do not accept checks or gift cards.

​

All customers will be required to show ID before the card is charged. We do not accept credit cards that don't belong to you, that don't have a cardholder's name, and temporary bank cards.

​

Policies vary for equipment and party rentals. Please look under the particular type of equipment policy for more information.